Data security is a critical consideration when using a CRM system, as it stores sensitive customer and business information. A good CRM should include features such as data encryption, user access controls, and regular backups to protect against breaches or data loss. Multi-factor authentication (MFA) adds an extra layer of security by requiring users to verify their identity through multiple methods. Businesses should also ensure that their CRM complies with relevant data protection regulations, such as GDPR or CCPA, to avoid legal issues.
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